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Chapter 16

Returns

Record a sales return (from a customer) or a purchase return (to a supplier) against an earlier invoice — or a consolidated return spanning several invoices.

FADx ERP 1.88.31
Returns — by finding the original invoice or by item
Returns — by finding the original invoice or by item

Common workflows

  1. 1

    A return on one invoice

    Find the invoice, set the returned quantities, and choose a cash refund or an offset against the balance.

  2. 2

    Returning an item bought across several invoices

    The consolidated return allocates the quantity across invoices starting from the most recent.

  3. 3

    Returning by carton

    An invoice sold by carton is returned by carton; a consolidated return records by the piece.

Messages you may see — and what to do

  • "Available to return …"

    You cannot exceed what remains on the invoice after its earlier returns.

  • "Return window exceeded"

    The invoice is older than the allowed return window in settings. Overriding needs permission and is logged.

  • "The item was not sold on the original invoice"

    Pick the right invoice — a return is tied to the invoice the item left on.

  • A reversed or draft invoice

    Returns are only possible against an approved invoice.

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