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Chapter 3

Password recovery

If you forget your password you recover it yourself with a recovery code you created earlier in "My account" — no email, no internet. Without a code, one request reaches the administrator to set a new password for you.

FADx ERP 1.88.31
“Forgot password?” — username, recovery code and the new password, or “Ask the administrator”
“Forgot password?” — username, recovery code and the new password, or “Ask the administrator”

The code is stored only in hashed form — not even the administrator can read it. Creating a new code voids the old one at once, and changing the password signs out sessions open on other devices.

Common workflows

  1. 1

    Create the code once

    "My account" → "Password recovery code" → "Create recovery code". The 16-character code is shown once: print or copy it and keep it away from the computer. Until you create it, a quiet bar at the top of the screen reminds you.

  2. 2

    When you forget

    On the sign-in screen press "Forgot password?", then enter your username, the code and a new password twice. The code is used up and a new one is shown — save it too.

  3. 3

    Without a code

    "Ask the administrator to reset it": an alert reaches the bell of whoever manages users, who sets a password for you under Administration → Users.

FADx ERP 1.88.31
“My account” — the recovery code is shown once, with copy and print buttons
“My account” — the recovery code is shown once, with copy and print buttons

Messages you may see — and what to do

  • "The username or recovery code is incorrect"

    One message on purpose (it does not reveal accounts). Lower-case letters and spaces are accepted in the code.

  • "This account is temporarily locked"

    Five wrong attempts (password or code) lock for 15 minutes, exactly like sign-in. Wait, or the administrator unlocks it.

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